Introducing
Fixio IT Business Support
Reliable tech services that don’t break the bank
Looking for support that is fast, flexible & trustworthy? This is it.
We’ve been providing IT support in Tunbridge Wells, Brighton, Crawley, Sevenoaks, Kent, Sussex, Surrey, and across the South East and beyond for more than a decade, keeping up with the unique and ever-changing tech needs of SMBs.
Whether you’re looking for emergency, one-off or ongoing support, we’ve got your covered.
Your downtime is our problem.
We can help in any IT emergency, big or small...
Lost access to vital data stored on an in-house server that’s crashed?
Need to recover accidentally deleted data?
Has your website unexpectedly gone offline?
Is your internet down due to a dead switch or other hardware fault?
These are the kinds of emergencies we fix every day and stop from happening again!
Click here to get in touch or call us now on 08000 337 347.
Monthly Business IT Support plans that work for you
Pro Plan
For your everyday IT support, sorted
£35 per person, per month
exc. VAT
Rapid Response: Got a problem? You’ll hear from us within 4 hours or less.
Repair Discounts: Get 20% off repairs and on-site visits.
Unlimited Support: We’ll solve your problems via screen sharing, email, webchat, phone.
Quarterly Remote Checkups: Get an ‘IT MOT’ that checks device storage, runs malware scans and updates your software.
Monthly Usage Reports: Get a breakdown of what we do for you each month.
Need your hardware repaired? We’ll pick it up and return it to you, free of charge and hassle.
Ultimate Plan
For total peace of mind and prevention
£56 per person, per month
exc. VAT
All Pro Plan Benefits Included: Enjoy all the advantages of the Pro Plan, plus a whole lot more quality support…
Even faster response rates: You’ll hear from us in 1 hour or less for any support requests.
Proactive monitoring: Know when there’s a problem before trouble strikes with 24/7 security monitoring.
Priority hardware assessments: Jump the queue and get repair assessment outcomes in half the time (and often within the same day!)
Off-site backup included: Get added security with every device backed-up off-site, ensuring 100% recoverability.
Need server or network support too?
All our server support plans assume our Ultimate level, plus additional features.
Bespoke solutions, whatever your needs
We don’t just offer monthly and emergency IT support – we’re also here to take on any bespoke projects you might need tackling too.
Need to migrate all your data to a cloud-based service?
Want to move from one email platform to another?
Need to set up an in-house cloud server for local backups?
Think it’s time to upgrade your Wi-Fi and data transfer speeds?
Want increased bandwidth, lower latency and improved reliability?
Click here to get in touch and we’ll tell you how we can help.
Why choose Fixio?
What makes us different from other IT business support providers in the South East?
We’re affordable: from as little as £35 per month, per person, we’re one of the most affordable IT business support providers in the South East. And we’re proud of that – because good IT support shouldn’t have to break the bank!
We’re flexible: want monthly support or just help with a one-off project or emergency? We can work however you want us to, whether that’s on an ongoing basis or not.
We’re proactive: from our super fast response times to proactive monitoring and quarterly check-ups, we take action at the right time, in the right way. You’ll never have to prompt us to get going.
We’re prevention-focused: we don’t solve problems before it’s too late. We stop them from becoming a problem in the first place.
We’re transparent: you won’t find any hidden fees with us. We’re clear about what we can do for you and at what cost.
We’re local to you: need us to visit your business? We’ll be with you quickly from one of our South East bases in Tunbridge Wells, Brighton, Sevenoaks or Crawley.
Don’t just take our word for it
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“Our business is entirely server-based, with 100% of our data stored centrally. This makes it super-efficient, but if the server were ever to fall down, we’re next to useless. Fixio is able to remotely monitor our systems and check for anomalies so everything runs smoothly.”
Tom Snell, Standard 8
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“The team at Fixio are exceptional. Their knowledge, talent and willingness to go the extra mile is built into their DNA. We have been a customer of theirs for several years now and could not be tempted away. Keep on doing what you do best...... Thank you!!!"
Wendy Routley - Project Art Works
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“We have been using Fixio for our business support for the past 2 years and they feel like an integral part of our team. The quality of service and speed of response we receive is excellent and we would highly recommend them. Thank you to the team at Fixio.”
Chris Burton - The Brighton Bathroom Co
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“Fixio have been extremely helpful in setting up our business processes, Mac configuration during office move, software, security systems and trouble shooting. We will definitely use them for business support moving forward and would recommend their services to other businesses.”
Celine Murphy - Priavo Security
Your questions asked & answered
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In our free consultation call, we’ll get to know you and your business and break down exactly what we can do for you. Book a consultation and we’ll be in touch!
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We can help in virtually any IT emergency, whether you’ve lost access to vital data, your server’s crashed, you’ve accidentally deleted files, your website is down or your internet has suddenly stopped working. And that’s just scratching the surface!
Get in touch to find out what we can do to fix your problem!
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In both our Pro and Ultimate plans, we provide unlimited support via web chat, phone, email and screen sharing, so the list of problems we tackle on a day-to-day basis is a long one! Here are some of the most common requests we get:
Can you help us with Teams/Zoom issues?
Can you help us with server access? I’ve forgotten my password!
Can you help us with backing up our data?
Can you set up a new user for us?
Can you help us improve our Wi-Fi speed?
Can you help us optimise our device storage?
Can you help us resolve issues with our email platform?
Can you help us properly set up and connect our printers?
Can you check for viruses and protect our devices from attacks?
Can you update our software?
Can you tell us what’s going wrong with a device and fix it?
The answer to all these questions is YES! Get in touch if you want to find out more about how we can help you.
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Yes! Our subscription packages are for everyday IT support but we’re also able to take on any bespoke, one-off projects too. You don’t have to be a subscriber for us to take this on for you. Just get in touch and we’ll tell you what we can do!
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Between our subscription service and our bespoke project packages, there’s really not a lot we can’t do. Drop us a line about your specific needs and we’ll let you know if we’re a good match for you.
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No hidden fees here! We’re big believers in transparency and keeping things simple. You will never be surprised by a bill from us.
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We support a wide range of businesses of all sizes, in all kinds of industries - you can check out our business case studies to get an idea of the variety! We’re best suited to SMBs that don’t want to have to worry about their IT problems. Get in touch and let us know what your problems are and we’ll tell you if we can solve them.
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Absolutely! We’re proud members of Apple’s Independent Repair Programme and can work with any Windows or Apple device.
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We can help your business wherever you are but we’re based in the South East and primarily offer IT Support to businesses in Tunbridge Wells, Brighton, Crawley, Sevenoaks, Kent and Sussex.
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All our support agreements run for a minimum of 12 months.
Let’s talk!
Interested in our IT Support services?
We’d love to hear from you! Simply fill in the form to the right and we’ll be in touch to book you into a free consultation or to address any immediate concerns.
You can also call us anytime on 08000 337 347.
